Privacy Policy

1. Who Is Responsible for Your Personal Information

For the purposes of applicable data protection law, the operator of TAROVERA is responsible for determining how and why personal information submitted directly to TAROVERA is processed.

TAROVERA
Operated by Iudenkova Viktoriia
Email: [email protected]

Depending on your location, you may also have rights under local privacy and data protection laws.

2. Personal Information We May Collect

The personal information we collect depends on how you use TAROVERA.

It may include:

• your name;
• email address;
• Telegram, WhatsApp, or other contact details you voluntarily provide;
• order number or other order-related identifiers;
• the personal reading service you request;
• your Tarot question;
• background information or context you provide for a personal reading;
• messages, clarification responses, and other correspondence with TAROVERA;
• information required to prepare or deliver a personal reading;
• transaction information such as payment status, amount, currency, transaction reference, or other limited payment information made available by a payment provider;
• technical information about your visit to the website, such as IP address, browser type, operating system, device information, approximate location, referring source, pages visited, session duration, website interactions, and cookie or similar identifiers.

You are not required to provide more personal information than is reasonably necessary for your request.

3. Personal Reading Information

Personal Tarot readings are prepared around the information and context provided by the client.

Because Tarot questions may concern private areas of life, information voluntarily submitted with a reading request may sometimes relate to relationships, family matters, finances, health, beliefs, personal circumstances, or other sensitive subjects.

Please provide only the information that you consider relevant to your request.

Do not send passwords, full payment-card details, identity-document numbers, bank login information, or other highly confidential information unless TAROVERA has specifically requested information that is legally and reasonably necessary for a particular purpose.

Where information submitted by you qualifies as sensitive personal data under applicable law, TAROVERA will process that information only where legally permitted and, where required, on the basis of your explicit consent.

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing already carried out lawfully before withdrawal and does not prevent TAROVERA from retaining information where another lawful basis or legal obligation applies.

4. Information About Other People

A personal reading request may sometimes include information about another person because that person forms part of the situation being explored.

You should avoid submitting unnecessary identifying information about another person.

Where possible, provide only the context reasonably required for the reading rather than full names, addresses, identification details, private documents, or other information that is not necessary for the service.

You are responsible for the information you choose to provide to TAROVERA.

5. How We Use Personal Information

TAROVERA may use personal information to:

• respond to enquiries;
• review personal reading requests;
• determine the appropriate scope of a requested reading;
• communicate about an order;
• ask necessary clarification questions;
• prepare and personalize a Tarot reading;
• deliver a completed reading;
• provide clarification relating to a completed reading;
• arrange and confirm payments;
• maintain transaction, accounting, and business records;
• provide customer support;
• prevent fraud, abuse, spam, and misuse of the website;
• maintain website security and functionality;
• understand how visitors use TAROVERA and improve the website;
• establish, exercise, or defend legal claims;
• enforce the TAROVERA Terms of Use and Personal Reading Terms;
• comply with applicable legal, regulatory, accounting, tax, or law-enforcement obligations.

Personal information submitted for a reading or enquiry is not used for unrelated marketing unless you have separately agreed to receive such communications.

6. Legal Bases for Processing

Depending on the circumstances and the law that applies to you, TAROVERA may process personal information on one or more of the following bases:

Performance of a contract or steps requested before entering into a contract.
For example, reviewing a personal reading request, communicating about the request, processing an order, preparing the reading, and delivering the service.

Legitimate interests.
For example, operating and improving TAROVERA, responding to enquiries, maintaining appropriate business records, protecting the website, preventing abuse, and resolving disputes, where those interests are not overridden by your applicable privacy rights.

Consent.
Where consent is required, including for sensitive personal information.

Legal obligations.
Where information must be processed or retained to comply with tax, accounting, regulatory, court, law-enforcement, or other legal requirements.

The applicable basis may vary depending on the information involved and the purpose for which it is processed.

7. Contact Forms and Direct Communication

When you contact TAROVERA through the website, we may collect the information entered into the contact form, including your email address, message, name if provided, enquiry type, and order number where relevant.

This information is used to review and respond to your enquiry and, where relevant, to locate or manage an existing order.

You may also contact TAROVERA directly by email.

If you voluntarily choose to communicate through Telegram, WhatsApp, or another external communication service, that service will also process information according to its own privacy terms and technical systems.

TAROVERA uses contact information supplied for a personal reading for communication connected with that service, including clarification, payment arrangements, delivery, and reasonable follow-up relating to the reading.

8. Payments

Payments may be processed through independent third-party payment, invoicing, banking, or financial service providers.

When payment is processed by a third-party provider, payment information is submitted to and processed by that provider according to its own privacy policy and terms.

TAROVERA may receive limited transaction information such as:

• payer or customer information made available by the provider;
• transaction reference;
• amount and currency;
• payment status;
• invoice or order reference;
• date of payment.

TAROVERA does not intentionally collect or store full payment-card numbers or card security codes where those details are processed directly by an independent payment provider.

Payment providers may perform their own identity verification, fraud prevention, regulatory compliance, or transaction monitoring independently from TAROVERA.

9. Website Analytics, Cookies, and Similar Technologies

TAROVERA uses website analytics to understand how visitors find and use the website, which pages are viewed, how visitors interact with the website, and how the website can be improved.

TAROVERA currently uses Yandex Metrica and Google Analytics for website analytics.

These analytics services may use cookies, browser identifiers, local storage, and similar technologies and may process technical and usage information such as:

• browser and device information;
• IP address;
• approximate geographic information;
• referring source;
• pages visited;
• visit dates and duration;
• interactions with website pages;
• anonymous or pseudonymous browser identifiers.

Analytics information is used to understand website traffic, performance, navigation, and user behaviour.

Yandex Metrica and Google Analytics load by default when you visit website pages. Their initialization does not depend on accepting analytics through a consent banner.

You can manage cookies and browser storage through your browser settings.

Disabling certain analytics or browser-storage technologies may affect the accuracy of website statistics but should not prevent access to the main informational content of TAROVERA.

10. How Personal Information May Be Shared

TAROVERA does not sell personal information.

Personal information may be disclosed only where reasonably necessary to operate TAROVERA or provide its services.

This may include disclosure to service providers supporting:

• website hosting and infrastructure;
• security and technical operations;
• email transmission and delivery;
• payment processing and invoicing;
• website analytics;
• communication services;
• professional accounting, legal, or administrative support.

Information may also be disclosed where required by law, court order, lawful government request, regulatory obligation, or where reasonably necessary to establish, exercise, or defend legal rights.

Service providers may process information under their own terms, privacy policies, legal obligations, and technical systems.

11. International Data Transfers

TAROVERA is operated from Thailand, while some technology, analytics, communication, hosting, email, or payment providers may process information in other countries.

As a result, personal information may be transferred to or processed outside your country of residence and, in some cases, outside Thailand.

Where applicable data protection law imposes requirements on international transfers, TAROVERA will take reasonable steps required under that law in connection with the services it controls.

Independent third-party services may also conduct international transfers under their own privacy frameworks and terms.

12. How Long We Keep Personal Information

TAROVERA keeps personal information only for as long as reasonably necessary for the purpose for which it was collected or for another legitimate or legally required purpose.

Retention periods may depend on the type of information involved.

For example:

General enquiries may be retained for as long as necessary to respond to the enquiry and maintain a reasonable record of the communication.

Personal reading information and correspondence may be retained while the reading is being prepared, during the applicable clarification period, and for a reasonable period afterward where needed for order records, customer support, dispute resolution, or protection of legal rights.

Payment, transaction, invoice, and accounting information may be retained for the period required by applicable tax, accounting, financial, consumer-protection, or other legal requirements.

Technical and analytics information may be retained according to the configuration and retention practices of the relevant analytics or technical provider.

Information may be retained for longer where reasonably necessary in connection with a legal dispute, investigation, chargeback, fraud issue, regulatory requirement, or other legal obligation.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of.

13. Data Security

TAROVERA takes reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Access to personal information is limited to circumstances where it is reasonably required for operating the website, providing a requested service, maintaining records, or complying with legal obligations.

However, no internet transmission, email service, communication platform, payment system, or electronic storage method can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary confidential information through website forms, email, or third-party messaging platforms.

14. Your Privacy Rights

Depending on the privacy law applicable to you, you may have rights concerning your personal information, including the right to request:

• access to personal information held about you;
• correction of inaccurate or incomplete information;
• deletion of personal information in circumstances provided by law;
• restriction of certain processing;
• objection to certain processing;
• portability of certain information where legally applicable;
• withdrawal of consent where processing is based on consent.

You may also have the right to make a complaint to the competent data protection authority in your country or jurisdiction.

These rights are not absolute. TAROVERA may retain or continue processing information where permitted or required by law, including for accounting, tax, fraud-prevention, contractual, dispute-resolution, or legal-claims purposes.

Requests concerning personal information may be sent to:

[email protected]

TAROVERA may request reasonable information necessary to verify the identity of the person making a privacy request before providing, correcting, or deleting personal information.

15. Children and Personal Readings

TAROVERA does not provide paid personal Tarot readings to persons under the age of 18.

TAROVERA does not knowingly seek to collect personal information from children for the purpose of providing paid personal readings.

If TAROVERA becomes aware that personal information has been submitted by a person under 18 in connection with a paid reading request, the request may be refused and the information may be deleted or otherwise handled as required by applicable law.

16. Third-Party Websites and Services

TAROVERA may contain links to third-party websites or may use independent services such as payment platforms, communication applications, analytics providers, or other external systems.

Those third parties operate independently and have their own privacy practices.

TAROVERA does not control how an independent third party processes information that you provide directly to that service.

You should review the privacy information provided by any third-party service you choose to use.

17. Changes to This Privacy Policy

TAROVERA may update this Privacy Policy from time to time to reflect changes in:

• website functionality;
• personal reading services;
• payment or communication methods;
• analytics or technical systems;
• business practices;
• applicable legal requirements.

The current version will be published on this page together with the date of the most recent update.

Material changes may also be communicated in another reasonable manner where required by applicable law.